Contact
Routed inboxes.
Real responses.
Six inboxes, each with a response time we actually publish. No generic contact form — pick the right one and you'll hear back faster, from a real person who actually owns the topic. Usually same day.
Support
[email protected]
Anything about the product. Bugs, feature requests, account issues, calibration questions, methodology clarifications.
Response time — Within 1 business day. Usually faster.
Billing
[email protected]
Subscription, refunds, invoices, VAT, annual prepay questions. Stripe-related card issues.
Response time — Within 1 business day.
Press
[email protected]
Journalist queries, interview requests, asset requests, story-angle conversations.
Response time — Within 1 business day.
Partnerships
[email protected]
Affiliate program, API integrations, podcast read-out booking, syndicate / quant licensing, racing-data partnerships.
Response time — Within 3 business days.
Safety
[email protected]
Responsible-play concerns, account-closure for self-exclusion, anything related to gambling harm. We read these first.
Response time — Within 1 business day. Account-closure requests actioned same day.
Privacy
[email protected]
GDPR / CCPA / data-rights requests. Access, rectification, erasure, portability. Cookie or tracking questions.
Response time — Within 30 days statutory; usually within 1 business day.
What we won't answer
A short, honest list.
- "Will this horse win?" We don't do tips. The model's output is on the value board; whether you act on it is your call.
- "What do you think the model is missing?" Loaded version of the same question. Methodology page documents what the model uses; weak-spots section covers known gaps.
- Bookmaker recommendations. We don't run affiliate links and we don't recommend specific operators. Use a regulated bookmaker in your jurisdiction.
- Stake-sizing advice. We're not a financial adviser and the methodology page is honest about variance. Flat-stake is the safer starting point; beyond that is your decision.
Community
Public spaces.
For methodology debate, daily picks discussion, and connecting with other users: